Privacy Policy

1. Introduction

OpsFlow ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our business management software platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

Information You Provide Directly

• Account Registration: Name, email address, phone number, company name, and business information
• Demo Requests: Contact information and business details submitted through our demo request form
• Communication: Messages, feedback, and support inquiries sent to our support team
• Business Data: Project information, inventory data, employee records, and financial information entered into our platform
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)

Information Collected Automatically

• Usage Data: Pages accessed, time spent on features, clicks, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Session information and analytics through cookies and similar technologies
• Location Data: Approximate location based on IP address (not precise GPS location)

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to inquiries and provide customer support
• Monitor and analyze platform usage and trends
• Detect and prevent fraudulent activities and abuse
• Comply with legal obligations and enforce agreements
• Personalize your experience within the platform

4. Data Security

We implement comprehensive security measures to protect your data, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure authentication with password protection and optional two-factor authentication
• Regular security audits and penetration testing
• Restricted access to personal information by authorized personnel only
• Compliance with SOC 2 Type II standards

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Business data (projects, inventory, etc.) will be retained until you delete your account. We provide a 30-day grace period before permanent deletion to allow data recovery.

6. Sharing Your Information

We do not sell or rent your personal information. We may share information in these circumstances:

• Service Providers: With vendors who assist in operating our website and conducting our business (under confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice)

7. Your Privacy Rights

Depending on your location, you may have rights including:

• Right to access your personal information
• Right to correct inaccurate data
• Right to delete your data (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to opt-out of marketing communications

To exercise these rights, contact us at privacy@opsflow.com with your request and proof of identity.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

9. Children's Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete such information promptly.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with an updated "Last Updated" date.